Podiatrists do these 5 things, the most annoying to our customers themselves!
Customer is God is the aim of all service industries. In fact, as a service industry, I don t think it s easy because human beings are complex animals and it s...
"Customer is God" is the aim of all service industries. In fact, as a service industry, I don't think it's easy because human beings are complex animals and it's almost impossible to understand everyone.
As for the technicians in the foot massage industry, they have to deal with all kinds of customers every day.nuru massage in hong kong Their preferences, personalities and character are totally different. Therefore, it is really difficult to satisfy every customer.
While it is hard to guess the good intentions of each customer, they will be more consistent about what they don't like or dislike. The following five areas are the types of things that customers generally dislike.
First, the dog's eye view
Customers like to measure from top to bottom as soon as they enter the door, wearing a rich and noble on your nod, wearing an ordinary on you ignore.
This kind of technician is the most annoying to you. Customers come to enjoy themselves, not to distract you.erotic massage in hong kong And some rich people who don't like to show off their wealth and honor lose a lot of low-end customers.
But this consumer group of customers is actually not a small number at all, the technician represents not only the individual, but also the atmosphere of a foot massage store. If the store has a poor reputation, there will be no more customers to come.
Second, excessive marketing
While many technicians get the majority of their paychecks from commissions, and it is a common practice to sell loyalty and treatment cards to customers, the choice of sales speak should be able to persuade the customer.
Many customers actually go to the store to relax and take a break. If they keep selling while the program is in progress and rush the customer to buy, not only will they scare the customer away, but they will also lose the desire to experience the program.
At this time to know how to observe, technicians in the process of chatting with customers, if you do not notice the business customers for already have some impatience, or you said to do the card, preferential activities project learning is not interested in time, we must through timely shut up.
Third, too much curiosity
Most people have a gossipy nature, like to pry into other people's privacy, curious about what customers do not want, it is not convenient to talk, ask questions to know how to control the scale, do not push, do not a hundred thousand reasons. Too annoying.
Chatting is okay, chatting about family life, interests, hometown weather,tantric massage hong kong but what needs to be avoided is the private matters of the family, salary, married life and other topics, the customer will never ask unless he or she takes the initiative to mention it.
And to hear things from the mouth of the customer, do not spread around, so as not to fall into the mouth.
Fourth, think they know very well
The technician understands every word the guest says, but the content is funny.
Technicians only need to we have to remember their own professional category of knowledge, such as businesses can develop into China's health, health care category of experts, in front of the customer on the right medicine will let them learn to feel your professionalism.
But if beyond the scope of their own knowledge, do not pretend to know in front of the customer, but also let the customer think you love to show.
Fifth, overly emotional
Bringing emotions to work is absolutely not desirable, although everyone at some point in time will have negative emotions is commonplace, such as emotional frustration, life is not as good as it should be.
However, even if you are emotional in front of your customers, you should learn to keep a straight face because customers are paying for health and well-being, don't suffer or accept negative emotions.
When you are in a bad mood, learn to divert your attention, adjust your mindset and avoid complaining, spouting and whining in front of your customers. Everything is done with the customer's comfort in mind.