Good service is all about timing, location, and people. If the hotel can adjust its service details according to the seasonal changes, it can also impress guests and generate positive reviews.

Suitable for hotels in the winter season to start the characteristics of social services, hotels can continue to improve their own services based on the actual development of the situation!

Session 1: Booking

Once the hotel receives the Ctrip guest orders, it can confirm the order information and special needs hotel outcall massage, but can also remind guests to dress appropriately for the local temperature. Some areas of the winter have strong ultraviolet rays, so guests should be prepared for the sun at all times.

The first scenario

Thank you for your inquiry. The hotel offers a buffet for adults for 200 yuan a person, dinner is between 17:30 and 21:00 p.m. There are nearly 100 different kinds of dishes in the restaurant, including Chinese and Western hot pot and winter special hot air lamb, which are available for a limited time this month only.

Scenario 2

The distance between your hotel and the attraction hotel was asked by a guest: Hello, it is only three kilometers straight line distance from our hotel to the attraction. The snow is also spectacular at this time of year, and the landscape around our hotel is also spectacular. Please book today!

The vestibule.

3 served hot drinks: the hotel business external environment during winter is relatively cool, so guests can take hot drinks prepared by themselves in the front room, outcall tantric massageor guests can handle the relevant business initiative to serve, so that the guests can keep warm. We recommend hot tea, desserts, etc., in this case.

We need to remind guests to drink slowly when they are given hot drinks, so that they don't burn themselves. We can use this opportunity to have more warm exchanges with guests when we provide them with hot drinks, such as: "It should be very cold outside now, right?"? Let me help you with your errands while you warm yourself up with hot tea."

When you arrive at the hotel after a long journey, the concierge or front desk can hand you a hot towel as a welcome gesture, which, to a certain extent, will win your first loyalty. As a precaution, the towel should not be too hot, so that guests will not be injured. Conditional hotels can provide warm towel cabinets.

It is the busiest season for tourism in many areas during winter, so we should suggest the best travel routes based on the local popular tourist attractions. Additionally, there are many local delicacies that tourists cannot miss in fall and winter, and hotel staff can also take the initiative to make them available. For example, Yunnan turkey hot pot, Xichang's fire pot barbecue, etc., are local delicacies that tourists cannot miss.

For guests who bring their own thermos flasks, the hotel can give them some tea bags so that they can make tea on the way to the hotel. 6 Send warm gifts: The hotel can send warm babies to guests, especially female guests and children. As part of the check-out process, the front desk staff can also ask the guests if they brought their own kettle, and whether they needed hot water poured.

Rooms are available.

Replace a guest room management system: timely adjustment of the summer quilt into a winter quilt, and withdrawing from the guest room to carry out unnecessary summer living supplies, such as anti-mosquito liquid, etc. The country needs more winter sporting goods, such as blankets, humidifiers, air purifiers, etc.

To compensate for the negative impact of the lack of heating in many hotels during the seasonal changes, the hotel needs to communicate with guests in advance and provide blankets, electric blankets, etc.

Many hotels will send warm porridge to late-arriving guests as a snack. But Chinese people prefer warm food, especially on a cold winter night. If the hotel can provide a bowl of hot porridge to the guests, that would be more thoughtful than other gifts. A cup of hot milk or other food that is easily stored and kept warm can also be substituted for warm congee.

Do a good job of winter warning, reminding the sick guests winter guests are easy to catch a cold, flu, cold, seasonal guests are easy to sudden illness, the hotel can prepare some emergency items, such as Banlangen granules, warm palace paste, masks, etc., but do not provide medications to guests, so as to prevent unnecessary disputes.

⑩ As winter approaches, the demand for hot water among guests increases. However, due to the behavior of some guests this year, many are hesitant to use the hotel kettle. To address this concern, our hotel has taken measures to carefully clean and disinfect the kettles and place a "disinfected" seal on them for guests' peace of mind. Additionally, we have also installed direct drinking water dispensers in the hotel corridors and other areas, as well as providing bottled water for self-service convenience.

The restaurant

11 Pay attention to the insulation of food hotels provide breakfast, particularly buffet breakfast, porridge, packet points and other food, students need to pay attention to insulation, so cold food can be replaced at the right time. A restaurant can also prepare itself to learn some of the foods that can be eaten now, including noodles, wontons, and hot vegetables.

The hotel can delay some breakfast time points based on the actual situation, preparing breakfast packages in fall and winter, when guests get up late, they may miss breakfast time. To avoid disrupting the lunch stand, the hotel can also prepare hot food for guests when they request it. You can take the initiative to provide eggs, bags, milk, etc., to guests when they ask for them.